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Frequently Asked Questions

How to place an order?

How to Order:

  • Browse products and open details
  • Add items to cart
  • Review your cart
  • Proceed to checkout
  • Enter shipping & contact details
  • Choose payment method (Card, Bank Deposit, COD)
  • Place your order
  • Track via confirmation email
How can I track my order?

You can track your order by logging into your account and navigating to the "Order History" section. We also send order status updates via email.

What are the shipping charges?

Our nationwide delivery charges are Rs.200, and we offer free delivery on order value of Rs.3000 and above. Our free delivery & free gift promotions are offered from time to time.

How long will it take for my order to be delivered?

Our delivery time nationwide is 3-5 working days or earlier, after the order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.

Do you offer international shipping?

Thank you for being so interested in our products. Currently, we only offer shipping within Pakistan. We apologize for any inconvenience this may cause. We are focused on providing the best service to our domestic customers at this time. If you have any other questions or need further assistance, please feel free to ask, and we'll be happy to help.

Which Courier Service Do You Use for Shipping Orders?

We partner with trusted courier services to ensure safe and timely delivery. Once your order is dispatched, you will receive a tracking number.

Our courier partners:

  • PostEx
  • Leopard
  • Trax
Are my payment details and personal information secure?

Yes, we take security seriously. We use industry-standard encryption protocols to protect your data. Your information is safe with us.

Do you offer discounts or promotions?

Yes, we regularly run promotions and discounts. Keep an eye on our website and subscribe/Follow to our Social Media Pages to stay updated on the latest deals.

Can I change or cancel my order after it's been placed?

You may be able to change or cancel your order within a certain time frame before dispatch. Please contact our customer support team as soon as possible for assistance.

Do you have a loyalty rewards program?

Yes, we offer a loyalty rewards program. You can earn points with every purchase, which can be redeemed for discounts on future orders.

How can I unsubscribe from marketing emails?

You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email you receive from us.