• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
Refund & Return Policy
Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:
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1. The Customer Received A Wrong Product
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2. The Customer receives damaged goods
• Customers may claim refund if they receive damaged goods however they must provide video proof of this. • Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good. • In case of Mobile Phones: Mobile Performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department. • If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund. • Refund / Return / Change of product purchased from Vamfy.com will be only catered by Vamfy team, not at any Vamfy Exclusive Store. |
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PLEASE NOTE: In order to maintain hygiene, fabric products (towels, pillows etc) cannot be returned if the package is opened. Got a faulty product? We've Got you covered. Please lodge a claim request with us at (0320-2229442) and we'll make sure to sort it out ASAP! |